Media stream player only. No content or streaming subscriptions provided.
zelo.MEDIA PLAYER
TREN
Activation

IMPORTANT NOTICE

We don't provide content. Users are responsible for their content.

Zelo Media Player is a player app only. You add everything you watch in the app yourself; we do not provide access to any content.

The license you buy is only the right to use the Zelo Media Player app; it does not include access to any content or streams.

Terms of Service →

LEGAL

Refund Policy

Last updated: 29 September 2026

If you're not happy with your Zelo Media Player license, you can get a full refund within 14 days of purchase without giving a reason.

1. How to request a refund

  • Email [email protected] from the address you used to buy, and include your order (transaction) number or the device number the license is assigned to.
  • Once we receive your request, we start the refund through our payment provider Polar; Polar emails you when the refund is complete.

2. How refunds work

  • Because our Merchant of Record Polar takes the payment, Polar also issues the refund, back to the payment method you used.
  • It may take a few business days for the money to reach your account, depending on your bank.
  • A refunded license is cancelled immediately and stops working on the device.

3. After the refund period

We review requests made after 14 days case by case, especially when the app could not be used because of a technical problem on our side.

4. Try before you buy

The TV app has a 24-hour free trial for each device. We recommend checking that the app works on your device and with your playlist before buying.

5. Exceptions

  • For licenses bought from a reseller, send your refund request to your reseller.
  • Purchases in the iOS and Android apps are made through the Apple App Store or Google Play, so refunds are handled by that store under its rules.
  • Please contact us before starting a chargeback; we can usually solve your problem faster.